Getting Started With Recovery Monitoring Solutions
If you succeed, we succeed. We are committed to working with every client to support successful completion of your program. Here’s how to get started with us.
- 1. Find a Location
- 2. Schedule Your Initial Appointment
- 3. Review Our FAQs
- 4. Your Enrollment and Installation
- 5. Sign the Participant Agreement
170+
Agencies Served
5-Step Process
STEP 1
We have 56 office locations in 6 states, as well as Mobile Services Teams that provide services to more rural areas. Find the location nearest you and call us to get started.
STEP 2
For those participating in location or substance use monitoring, your first appointment will include Enrollment in our program and installation of your equipment. Be sure to discuss the requirements of your program and know what documents you will need to bring. You will be given a list of documents and other Personal Identifying Information that will be required for your enrollment, including items such as a photo ID and any documents you’ve been given by the court or referring agency.
STEP 3
Review our Frequently Asked Questions document so that you can be prepared for your appointment and know what to expect.
STEP 4
Please allow a minimum of 30 to 45 minutes for your set-up and/or installation. Bring copies of your court/agency paperwork and photo identification, as well as anything else you may have been told to bring when you set your appointment. Also prepare a list of questions or concerns you may have so that you can get all of those answered during your appointment.
STEP 5
Your assigned agent will go through the Participant Agreement and, depending on the product you’re using, there may also be a Participant Agreement Video that your agent will ask you to watch.
You will be required to sign and comply with the Participant Agreement. Please read through the entire agreement and be sure to ask any questions you may have.
Are you interested in one of our Classes or Treatment Programs?
Common Questions
Frequently Asked Questions
Every 30 minutes when the SCRAM CAM bracelet takes a reading, a light buzzing sound can be heard. However, this sound is generally reported to be “discreet.”
The SCRAM Base Station can connect using a traditional landline, digital phone line, a cellular network, or your home internet using Ethernet or Wi-Fi. Talk to your RMS case manager about the right connection option for your home. If your agent allows you to connect your base station to your Wi-Fi, click here to set up your connection.
You should not consume food or beverages that contain alcohol. As noted in your SCRAM Program Participant Agreement, you should also avoid using products on or near the bracelet that contain alcohol. The application of small quantities of cologne or perfume in areas far from the bracelet should not be problematic.
Whether or not you can travel is up to your supervising agency. Check with your agent before your trip. We also recommend that you carry your paperwork that addresses your participation in a monitoring program. When passing through security, inform the TSA agent that you are wearing an electronic monitoring device that you cannot remove. The TSA agent may swab the bracelet and test it and pat down the area around the bracelet. However, you should be permitted to pass through security while wearing the bracelet.
If you need an MRI, X-Ray, or CT scan, please work with your RMS case manager to remove the bracelet before your medical appointment and procedure. Your RMS case manager may also have additional requirements. You can also read our Health and Safety Notice.
Exercise does not impact the functions of the bracelet. For comfort, you might want to wear a sweatband or a sock just below or over the bracelet to prevent it from “bouncing” on the ankle bone. Just make sure nothing gets between the bracelet and your leg.
You can’t wear anything that comes between the skin and the bracelet. You can wear boots or leggings on top of the bracelet, however some clients report that wearing boots can cause the bracelet to rub against their skin.
No. It’s no different than your cell phone or any other jewelry you might wear.
You are not allowed to submerge the bracelet in water (i.e., swimming pools, hot tubs, the bathtub). You can shower, and in fact, you need to shower in order to keep the area around the bracelet clean. You can view the SCRAM CAM Participant Video for a demonstration of the best way to clean regularly around the bracelet.
Applying a small amount of cologne or perfume to areas far from the bracelet should not be problematic. However, you should avoid using any products on or near the bracelet that contain alcohol, as outlined in your Program Participant Agreement. Be aware that if the bracelet detects environmental alcohol from a product like perfume, your supervising agent may view this as an attempt to tamper with the device and you may be held accountable for violating your
Per your Program Participant Agreement, avoid lotions with alcohol on or near the bracelet.
Absolutely not
As outlined in your Program Participant Agreement, you should avoid using any alcohol-containing products on or around the bracelet. Many clients are exposed to hair color and other similar products without any issues. When in doubt, talk to your PO or supervising agent.
Kissing someone who has been drinking has no impact on SCRAM CAM testing or results.
If you need additional information or have a question specific to your situation, please contact your RMS case manager.
- Firmly insert the breath tube into the port.
- Before starting your test:
- Move to a well-lit area away from direct sunlight.
- Remove your hat and sunglasses. Brush aside any hair hanging over your face.
- Stand or sit with your back to a wall, hold your head upright, and look directly forward.
- Align eyes for the test. When the device displays BLOW, blow steadily into the breath tube until STOP is displayed.
- Regardless of facial alignment, you may complete the breath test by blowing into the breath tube—even if the screen does not display
- If the device cannot take a good photo due to a poor angle, too much sunlight, or obstructions around your face, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.
- If a retest is required:
- The device will display a countdown until the test.
- Retake the test when the device displays Align Eyes and then BLOW.
- The screen will update to display Analyzing Data. If the test is successful, the device will produce a successful audible alert sound and then the screen will display Monitoring.
Follow the same steps for “How do I take a breath test?” above. If the device cannot take a good photo, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.
Your device may prompt you to retest if your testing photo does not meet the quality necessary to automatically match it to your enrollment photo.
Press the Select button, then hit the down button until Volume is highlighted. Hit the down button to reduce/silence the device. When it is time to take a breath test, the device screen will light up and the device will vibrate. The red light will also turn solid.
Plug the device into any AC or USB power outlet using the provided power cord and adapter.
You should charge your device every day until the battery icon is full. This will ensure you have enough battery life to take your required tests. Many clients make it a habit to plug in their device when they go to bed so that it is fully charged for the next day.
Yes. You can take a test while the device is plugged in.
- Red light: Indicates a pending breath test or low battery
- Green light: Active Device
- Blue light: Cellular Connection
Remote Breath Pro connects to the network every 20 minutes to send and receive automated updates.
The best way to keep your device clean is to keep it in its case in between tests. If you need to clean your Remote Breath Pro device, use a mild, non-alcohol-based disinfectant cleaner and a soft cloth. DO NOT submerge the device in water. Breath tubes can be cleaned in a dishwasher or with warm water and dish soap. Allow the breath tube to dry before using.
WARNING: The use of an alcohol-based cleaner or disinfectant could damage the device and could be viewed by your officer as an attempt to tamper
Yes. You can reuse breath tubes and they can be cleaned in a dishwasher or with warm water and dish soap. Contact the company or agency handling your monitoring if you need additional breath tubes.
No. The device should never be exposed to water.
Consistency is what matters. If you took your enrollment test wearing glasses, you should wear them every time you take a test. If you did not wear glasses in your first test, then take them off every time.
It can. Extreme cases of facial hair growth or removal may prevent the device from automatically matching your tests to your enrollment photos, which will cause a message to be sesnt to your officer. If a change in your appearance is making it difficult for the device to match your photos, your officer may require you to take a new enrollment photo during an office visit.
Once the device has prompted you to take a test, you will have a set timeframe to complete the breath test that will be set by your RMS case manager at the time of enrollment. If you are not sure what this timeframe is, contact your RMS case manager.
Yes. You can ask your RMS case manager to set up a courtesy text message reminder to be sent to your mobile phone.
The device automatically sends test results via a cellular network at the time of testing.
Talk to your RMS case manager, who may ask you to obtain a doctor’s note to determine if Remote Breath Pro testing is right for you.
If you need additional information or have a question specific to your situation, please contact your RMS case manager.
If you were given an RF beacon, it should be placed in a central location in your home. To set it up, simply plug the beacon into a power source and connect it to whichever communication method you are using (Ethernet or landline). After setting up your beacon, it is always best to confirm with your RMS case manager that you have successfully installed the beacon. If you have any questions on which communication method to use or what type of cord you need, please contact your supervising officer.
It is important that you keep your GPS device charged at all times. Ideally, you should get in the habit of charging your GPS bracelet every day until you see a solid green light on the device. The more consistent you are with charging habits, the less time you will need to spend attached to the charger.
Whether or not you can travel is up to your supervising agency. Check with your RMS cases manager before your trip. If you are able to travel, we strongly recommend that you carry your paperwork that addresses your participation in a GPS monitoring program. If traveling by air, when passing through security inform the TSA agent that you are wearing an electronic monitoring device that you cannot remove. The TSA agent may swab the bracelet and test it and pat down the area around the bracelet. However, you should be permitted to pass through security while wearing the GPS bracelet.
Exercise does not impact the functions of the bracelet. For comfort, you might want to wear a sweatband or a sock just below or over the bracelet to prevent it from “bouncing” on the ankle bone. Just make sure nothing gets between the bracelet and your leg
If you need an MRI, X-Ray, or CT scan, please work with your RMS case manager to remove the bracelet before your medical appointment and procedure. Your RMS case manager may also have additional requirements.
No. It’s no different than your cell phone or any other jewelry you might wear.
Absolutely not
If you need additional information or have a question specific to your situation, please contact your RMS case manager.
Jason Lucero has accrued over 25 years of justice system experience, including 20 years in the provision of private criminal justice services. Mr. Lucero started his career with other private criminal justice agencies in Colorado and Utah and served as a Probation Officer in the 17th Judicial District in Colorado. He joined the private sector in 2004 with a small emerging company. Since that time, he has implemented multiple contracts and services that helped establish Rocky Mountain Offender Management Systems—now RMS through acquisition and merger—as one of the leading service providers in the industry. Today Jason is vice president of Operations, Division II for RMS, servicing Colorado, New York, and New Mexico. He provides leadership and management to oversee operations, policies/procedures, and quality control while empowering all employees to be successful within the organization. Jason holds a bachelor’s degree in criminal justice from the University of Northern Colorado.
Autumn Ledbetter joined Recovery Monitoring Solutions in 2020 after 15 years with Attenti (now Allied Universal), a prominent electronic monitoring equipment manufacturer. Autumn held multiple roles at Attenti, including account management, business development, and Western Regional Manager. In her regional manager role, she oversaw an account management and installer team responsible for all customer service, including training, equipment deployment, and ongoing support for over 70 contracts in the Western United States. With a unique background in educational and instructional leadership, she now leads the Business Development team for Recovery Monitoring Solutions. Autumn holds a Bachelor of Arts in journalism and broadcasting from Oklahoma State University and a Master of Education from the University of Oklahoma.
Will Hajek joined Recovery Monitoring Solutions in 2013 as Chief Financial Officer. Will brings more than 17 years of experience as a CFO, with a focus toward controlled growth and team building. Prior to RMS, he served as CFO for Centennial Beverage Group, a retailer and wholesaler of alcoholic beverages in the Dallas market area. Will also has two years of Big Four public accounting experience with Price Waterhouse Coopers and has been a Certified Public Accountant in the State of Texas since 1994. He graduated with a Master’s in Professional Accounting (MPA) and a Bachelor of Business Administration (BBA) from the University of Texas in Austin.
Terry Fain has more than 30 years of experience in criminal justice. He spent 10 years in the field of offender supervision and community corrections for Dallas County, Texas, providing implementation and oversight of electronic monitoring and domestic violence initiatives. He spent five years establishing and operating offender management systems for a leading electronic monitoring provider before joining Alcohol Monitoring Systems, Inc. (today SCRAM Systems). In his SCRAM Systems role as Vice President and General Manager for the Western United States and Asia/Pacific, Terry worked closely with government agencies and other service providers worldwide on the development, implementation, and operation of best-practice alcohol monitoring programs. After years of working with RMS as it grew to be the largest SCRAM CAM provider worldwide, he joined the RMS team in 2015. Today he is one of the most recognizable and respected figures in the industry, serving as a consultant to local, state, and national legal and correctional organizations on technology-based strategies for offender accountability. He has shared his expertise with publications such as the Journal of Offender Monitoring on the use of electronic monitoring in domestic violence cases. Terry is a graduate of Texas A&M University with both a bachelor’s degree and an MBA.
Jennifer Ralph is a Licensed Chemical Dependency Counselor (L.C.D.C.) with a passion for guiding individuals toward lasting recovery. With extensive experience in adult substance use counseling, Jennifer has worked across various levels of addiction treatment, including Detox, Residential, Medication-Assisted Treatment (MAT), and Outpatient programs. She is well-versed in evidence-based therapies and has played a pivotal role in developing and launching treatment programs for two addiction-focused organizations.
Julie Trimble is an experienced HR leader dedicated to optimizing workforce strategies and employee engagement. Since joining Recovery Monitoring Solutions in 2018, she has transformed hiring, evaluation, and retention processes—helping maintain an employee retention rate above 80%. Julie specializes in streamlining onboarding, training, and workplace culture initiatives. She holds a BA in Public Relations/Advertising from Oral Roberts University and an MBA from Southern Nazarene University.
After studying the effects of drug addiction at the Michael Saddoris’ Behavioral Neurosicence Research Lab at the University of Colorado, Toni Bellitt pursued a career in mental health and drug-addiction rehabilitation. She joined the private sector as the TASC Program Coordinator for 1st Alliance Treatment services with Rocky Mountain Offender Management Systems (now RMS). Based in Colorado, Toni first served as a regional manager, supervising four mid-level managers across three departments and five locations.
Doug Gurley began working in Recovery Monitoring Solutions’ Billing & Collections Division in 2013 and advanced to Inventory Manager in 2014 after demonstrating an ability to plan and implement a comprehensive inventory accountability system capable of effectively tracking the location of thousands of pieces of equipment assigned to participants from nearly 200 agencies. He successfully implemented and administered multiple special projects, including testing of new products, improvement of regional office operations, and upgrading our defendant information management system software. Doug became our Director of Regional Field Operations in 2017. Doug’s experience includes an award-winning career in international sales and the entrepreneurship of a multimillion-dollar electronics firm. He holds a degree in accounting from Prairie State College in Chicago Heights, Illinois.
Ashley Yager began her career with Recovery Monitoring Solutions as a SCRAM CAM Technician in 2009. Only 19 years of age at the time, she quickly learned every aspect of our industry, our company, and the equipment we rely on to protect the community and provide our contractual partners with the utmost in customer service. In 2010 she transferred to the GPS Division and immediately gained company-wide respect for her work ethic, organizational skills, dedication, loyalty, and unparalleled knowledge of our products and how they are best employed to accomplish our mission. A year later, Ashley was promoted to GPS Division Manager and, in 2016, to Director of Technology Programs. With an unmatched understanding of Continuous Alcohol Monitoring, breath alcohol testing, and GPS location tracking programs—combined with her natural ability to explain the complexities of each monitoring system—Ashley serves as our subject matter expert for staff, our agency customers, and our Original Equipment Manufacturers.